Web, social media and email offer us instant communication. The speed at which information travels today is unprecedented. And while misinformation travels faster and wider than the truth, the tools we choose to use can also have unintended consequences and send a message we may not have intended.

With that in mind, here are a few tips to consider before
sending an email, instant message or tweet.

1) Whether it is in the business world, in church land or just between friends never send a negative comment or reprimand electronically. It often inflames the situations. It is always best practices to sit face to face or at least pick up the phone.

2) The Internet is forever. Be sure of what you put out there. Ask yourself will you still be comfortable with what you have written in a week, month,
year or 10 years from now?

3) If something is on fire, or you need an answer quickly, don’t use email or instant messenger. Not everyone has access or responds instantly. If it is on fire, treat it as such and pick up the phone or arrange a meeting.

4) If an email chain has gone on for more than 4 or 5 replies this is a clear indication that it should have been a phone call or meeting. By the fifth reply, you should take the conversation offline.

5) Email, text and instant messenger simply are not personal. If you really want to connect with someone on an issue, reach out. Go see them or pick up the phone. Your point will have more impact. Your compliment or thank you will mean so much more. Or even better, take the time to write a
handwritten note.

The web has given us an amazing opportunity to share information and communicate instantly. That being said though, relationships are built upon trust. And trust is built when you take the time to pick up the phone rather than banging out an email or sending a tweet. It says we value each other.

There are times to step away from the keyboard, pick up the phone and engage directly. Doing so demonstrates the type of love that Jesus continually reminds of in His ministry.